The MicroStrategy Technical Support Mobile app allows MicroStrategy Customers to reach the Support team via a native iPad application.
Support Liaisons will be able to create new support cases as well as edit, view and update existing cases, providing for the first time, a true mobile experience when working with the Support team.
Built on top of the latest MicroStrategy Mobile Framework, this app exemplifies the use of MicroStrategy Cloud, MicroStrategy Mobile, MicroStrategy Transaction Services and MicroStrategy Visual Insight.
Features:
* Support Liaisons can create new support cases and update existing support cases online 24x7x365 (requires an active support contract).
* Access the MicroStrategy Knowledge Base for an exhaustive, easily searchable technical knowledge repository providing 24x7x365 online technical support. The Knowledge Base also hosts MicroStrategys Product Manuals, Product Readmes and Release Notes, the Widget Library and Dashboard Templates.
* Access the MicroStrategy Discussion Forums to network with your MicroStrategy and Business Intelligence peers. Use it to share implementation experiences and best practices, exchange ideas and troubleshoot issues with other MicroStrategy users from around the world.
* View analytics on your support activity. Using MicroStrategy Visual Insight, Support Liaisons will be able to view information around their support usage for the last 12 months.
- Graphical representation of opened cases vs resolved cases.
- Case breakdown by priority and case status.
- Heatmap of cases by product.
- Case distribution by Support Liaison.
The MicroStrategy Technical Support Mobile app will allow you to interact with MicroStrategy Technical Support from anywhere!
For any questions or problems with this app, you can use the internal feedback section or send an email to [email protected]